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*ITI is an approved provider
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education credits by



How can I recover my password?

Please follow the directions here.



My Account Home Page screen is blank when I log in with Internet Explorer. What should I do?

Use Google Chrome browser instead of Internet Explorer.



How can I cancel my subscription?

Simply let the subscription run out. We do not have the option to delete accounts since we are required to archive all testing results in order to comply with CE credit requirements.



What is the refund policy on your products?

Subscriptions do not automatically renew so simply let it run out.  Since 12-month and 24-month subscriptions are purchased at a substantial discount, there is no pro-rated refund or cancellation option. To view a sample of how the courses are presented please click here.  There is no refund on CD software purchased or on Post-Tests or CE credits.



Can I earn CE credits?

Yes, when passing a post-test, you will have the option to print a certificate listing the CE credits you have earned.



Why should I use this training?

Having a well trained and efficient staff saves the office time, money, and frustration. 

For example:  Bond failures are expensive.  When estimating the cost it takes to replace a loose bracket, including supplies, emergency office time, patient travel and frustration, the cost can be $200 for a single bond failure.  By having a staff that is highly trained in precise bonding techniques the practice can significantlly reduce the percentage of bond failures.  One practice that utilizes our curriculum has reduced their overall bond failure rate to less than 3% saving over $100,000!



What kind of experience do I need to use ITI Courses?

For almost all of the courses there is no experience necessary.  They are appropriate for all skill levels.  The courses are presented in such a way that the material can be absorbed by someone with little dental or orthodontic background, but detailed enough that experienced assistants can learn new material.  Dr. Poling uses these same courses to teach incoming residents at various universities throughout the U.S.  The Orthodontic Bonding courses are the only courses where familiarity with orthodontics is recommended.



Can I still use my training CDs that I purchased in 2005 or transfer them to another computer?

The International Training Institute has transitioned all content that was on the CDs to online. Now CD owners can view the CD training through free ITI Legacy Links. Call ITI to receive these valuable links for free at 877 872 4611.




The main page instructs me to enable javascript / cookies.

I cannot access the course instruction, or tests or print certificates. requires Javascript enabled and Flash  installed. When visiting the title page you should see a message that either javascript or cookies need to be enabled. To enable cookies follow these instructions: How to enable Cookies. To enable Javascript follow instructions outlined here: How to enable javascript.


If Javascript is enabled but you either prefer to not enable cookies or can not enable cookies you may chose to use the non-cookie version of our site located at

For users using AOL to connect to the internet it might be required to install Firefox browser. Please note that Flash needs to be reinstalled to enable questions and instructions.


All other questions?

Please contact us and we will provide you with an answer typically within 48 hours.



ITI is a recognized provider of

Continuing Education Credits by:



*The International Training Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at



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